Terms Of Service

Last updated: 2026

These Terms Of Service explain the basic rules for using the Convio website and contacting Convio about growth and marketing systems, website improvements, lead capture, CRM setup, follow-up and marketing support.

1. Use Of This Website

You may use this website to learn about Convio, download resources, book a consultation and send an enquiry. You agree not to misuse the website, attempt to interfere with its security, submit spam, or use the contact form for unlawful or misleading purposes.

The website content is provided for general information and early-stage guidance. It should not be treated as a guaranteed result, formal legal advice, financial advice or a promise that any specific marketing outcome will be achieved.

2. Convio Services

Convio helps growing businesses improve lead capture, follow-up, email marketing, CRM setup, website conversion and simple growth and marketing systems. The exact scope, deliverables, timelines and fees for any paid work will be agreed separately before work begins.

Any examples, checklists or recommendations shown on the website are intended to help business owners understand common gaps. A consultation or audit may identify different priorities depending on your website, market, tools and current process.

3. Consultations And Enquiries

Booking a free consultation does not create a paid client relationship. The purpose of the call is to understand your business, identify obvious lead capture or follow-up gaps and suggest sensible next steps.

Convio may decline enquiries that are not a good fit, are outside our services, or involve unrealistic timelines, inappropriate requests or businesses we cannot properly support.

4. Website Content And Resources

All website copy, downloadable resources, layouts, checklists and Convio materials are provided for personal or internal business review only. You may not copy, resell or present Convio’s materials as your own without written permission.

You are welcome to use the checklist to review your own business and prepare for a consultation. Sharing a link to the public website is allowed.

5. Third-Party Tools

Convio may recommend or work with third-party tools such as HubSpot, Microsoft 365, Calendly, Google Business Profile, Cloudflare, Google Analytics, advertising platforms, Canva or other platforms. These tools are controlled by their own providers and may change features, pricing or availability at any time.

You are responsible for maintaining access to your own accounts, subscriptions, passwords and business data unless a separate agreement says otherwise.

6. Results And Limitations

Convio aims to improve clarity, consistency and conversion across your website, CRM and follow-up process. However, marketing performance depends on many factors, including your offer, market, pricing, reputation, speed of response, traffic quality and customer demand.

For that reason, Convio does not guarantee a specific number of leads, bookings, sales or revenue unless explicitly agreed in writing.

7. Liability

Convio is not responsible for indirect losses, lost profits, platform outages, third-party tool issues, hosting problems, email provider restrictions, search engine changes or advertising account decisions outside our reasonable control.

Nothing in these terms limits liability where it would be unlawful to do so.

8. Contact

For questions about these terms, email hello@convio.io.