Privacy Policy
Last updated: 2026
This Privacy Policy explains how Convio collects, uses and protects information submitted through this website, including the contact form, consultation booking links and downloadable resources. It is written for visitors, prospective clients and business owners who interact with Convio online.
1. Information We Collect
When you contact Convio, book a consultation or download a resource, we may collect your name, email address, phone number, business name, website address and the details you choose to include in your enquiry. We may also collect basic technical information such as the page visited, approximate location, device type and browser type if analytics or advertising cookies are accepted.
We only ask for information that helps us respond properly, understand what your business needs and provide a useful next step. You should avoid sending sensitive personal information through the contact form unless it is genuinely needed for your enquiry.
2. How We Use Your Information
We use your information to respond to enquiries, prepare for consultations, provide relevant recommendations, manage client conversations and improve the way the website works. For example, if you ask about improving lead capture or follow-up, we may use your message to suggest practical fixes for your website, CRM or email process.
If you become a client, your details may also be used to deliver agreed services, manage communication, create invoices, maintain records and support ongoing work. We do not sell your personal information to third parties.
3. Cookies, Analytics And Advertising
Convio uses essential cookies or local browser storage to keep the website working, remember your cookie choice and support basic site features. With your consent, we may also use analytics and advertising tools, such as Google Analytics and advertising platform tags, to understand which pages people visit, which buttons are clicked, which ads bring visitors to Convio and where the website can be improved.
If you do not accept analytics or advertising cookies, these scripts should not load. You can change your cookie choice through the Cookie Settings link in the footer.
4. Contact Forms And Email
When you submit a contact form, the information is sent securely to Convio’s business email so we can reply. You may also receive an automatic confirmation email so you know your message has been received. The form may use Google reCAPTCHA to reduce spam and protect the website from automated submissions.
Your enquiry may be stored in our email inbox, CRM or internal notes so we can follow up properly. We keep this information limited to what is useful for managing your enquiry or client relationship.
5. Third-Party Services
Convio may use trusted third-party tools to run the website and manage business communication. These may include Cloudflare for hosting and security, Microsoft 365/Outlook for email, Calendly for consultation bookings, Google reCAPTCHA for spam protection and analytics and advertising tools where consent has been given.
These providers process information according to their own terms and privacy policies. We only use tools that are relevant to running the website, responding to enquiries and delivering Convio’s services.
6. Data Retention
We keep enquiry and client information only for as long as reasonably needed to respond, manage business records, provide services, handle follow-up and meet legal or accounting requirements. If an enquiry does not become a client relationship, we may still keep a basic record of the conversation for a reasonable period.
You can ask us to delete information we hold about you, unless we need to retain it for legitimate business, legal or compliance reasons.
7. Your Rights
You can request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, or object to certain types of processing. To make a request, email hello@convio.io.
We may need to verify your identity before making changes to information connected to your enquiry or client relationship.
8. Contact
If you have any questions about this Privacy Policy or how Convio handles information, contact us at hello@convio.io.
Terms Of Service
Last updated: 2026
These Terms Of Service explain the basic rules for using the Convio website and contacting Convio about growth and marketing systems, website improvements, lead capture, CRM setup, follow-up and marketing support.
1. Use Of This Website
You may use this website to learn about Convio, download resources, book a consultation and send an enquiry. You agree not to misuse the website, attempt to interfere with its security, submit spam, or use the contact form for unlawful or misleading purposes.
The website content is provided for general information and early-stage guidance. It should not be treated as a guaranteed result, formal legal advice, financial advice or a promise that any specific marketing outcome will be achieved.
2. Convio Services
Convio helps growing businesses improve lead capture, follow-up, email marketing, CRM setup, website conversion and simple growth and marketing systems. The exact scope, deliverables, timelines and fees for any paid work will be agreed separately before work begins.
Any examples, checklists or recommendations shown on the website are intended to help business owners understand common gaps. A consultation or audit may identify different priorities depending on your website, market, tools and current process.
3. Consultations And Enquiries
Booking a free consultation does not create a paid client relationship. The purpose of the call is to understand your business, identify obvious lead capture or follow-up gaps and suggest sensible next steps.
Convio may decline enquiries that are not a good fit, are outside our services, or involve unrealistic timelines, inappropriate requests or businesses we cannot properly support.
4. Website Content And Resources
All website copy, downloadable resources, layouts, checklists and Convio materials are provided for personal or internal business review only. You may not copy, resell or present Convio’s materials as your own without written permission.
You are welcome to use the checklist to review your own business and prepare for a consultation. Sharing a link to the public website is allowed.
5. Third-Party Tools
Convio may recommend or work with third-party tools such as HubSpot, Microsoft 365, Calendly, Google Business Profile, Cloudflare, Google Analytics, advertising platforms, Canva or other platforms. These tools are controlled by their own providers and may change features, pricing or availability at any time.
You are responsible for maintaining access to your own accounts, subscriptions, passwords and business data unless a separate agreement says otherwise.
6. Results And Limitations
Convio aims to improve clarity, consistency and conversion across your website, CRM and follow-up process. However, marketing performance depends on many factors, including your offer, market, pricing, reputation, speed of response, traffic quality and customer demand.
For that reason, Convio does not guarantee a specific number of leads, bookings, sales or revenue unless explicitly agreed in writing.
7. Liability
Convio is not responsible for indirect losses, lost profits, platform outages, third-party tool issues, hosting problems, email provider restrictions, search engine changes or advertising account decisions outside our reasonable control.
Nothing in these terms limits liability where it would be unlawful to do so.
8. Contact
For questions about these terms, email hello@convio.io.
