Privacy Policy

Last updated: 2026

This Privacy Policy explains how Convio collects, uses and protects information submitted through this website, including the contact form, consultation booking links and downloadable resources. It is written for visitors, prospective clients and business owners who interact with Convio online.

1. Information We Collect

When you contact Convio, book a consultation or download a resource, we may collect your name, email address, phone number, business name, website address and the details you choose to include in your enquiry. We may also collect basic technical information such as the page visited, approximate location, device type and browser type if analytics or advertising cookies are accepted.

We only ask for information that helps us respond properly, understand what your business needs and provide a useful next step. You should avoid sending sensitive personal information through the contact form unless it is genuinely needed for your enquiry.

2. How We Use Your Information

We use your information to respond to enquiries, prepare for consultations, provide relevant recommendations, manage client conversations and improve the way the website works. For example, if you ask about improving lead capture or follow-up, we may use your message to suggest practical fixes for your website, CRM or email process.

If you become a client, your details may also be used to deliver agreed services, manage communication, create invoices, maintain records and support ongoing work. We do not sell your personal information to third parties.

3. Cookies, Analytics And Advertising

Convio uses essential cookies or local browser storage to keep the website working, remember your cookie choice and support basic site features. With your consent, we may also use analytics and advertising tools, such as Google Analytics and advertising platform tags, to understand which pages people visit, which buttons are clicked, which ads bring visitors to Convio and where the website can be improved.

If you do not accept analytics or advertising cookies, these scripts should not load. You can change your cookie choice through the Cookie Settings link in the footer.

4. Contact Forms And Email

When you submit a contact form, the information is sent securely to Convio’s business email so we can reply. You may also receive an automatic confirmation email so you know your message has been received. The form may use Google reCAPTCHA to reduce spam and protect the website from automated submissions.

Your enquiry may be stored in our email inbox, CRM or internal notes so we can follow up properly. We keep this information limited to what is useful for managing your enquiry or client relationship.

5. Third-Party Services

Convio may use trusted third-party tools to run the website and manage business communication. These may include Cloudflare for hosting and security, Microsoft 365/Outlook for email, Calendly for consultation bookings, Google reCAPTCHA for spam protection and analytics and advertising tools where consent has been given.

These providers process information according to their own terms and privacy policies. We only use tools that are relevant to running the website, responding to enquiries and delivering Convio’s services.

6. Data Retention

We keep enquiry and client information only for as long as reasonably needed to respond, manage business records, provide services, handle follow-up and meet legal or accounting requirements. If an enquiry does not become a client relationship, we may still keep a basic record of the conversation for a reasonable period.

You can ask us to delete information we hold about you, unless we need to retain it for legitimate business, legal or compliance reasons.

7. Your Rights

You can request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, or object to certain types of processing. To make a request, email hello@convio.io.

We may need to verify your identity before making changes to information connected to your enquiry or client relationship.

8. Contact

If you have any questions about this Privacy Policy or how Convio handles information, contact us at hello@convio.io.